Shipping policy

Effective Date: 8th September 2025
Website: aroradryfruits.com

At Arora Dry Fruits, we aim to deliver your favorite dry fruits fresh, fast, and safely. This Shipping Policy explains how we process, ship, and deliver your orders across India.

1. Order Processing

  • Orders are usually processed within 1–2 business days after payment confirmation.

  • Orders placed after 5:00 PM IST or on weekends/public holidays will be processed on the next working day.

  • Once your order is shipped, you will receive an email/SMS notification with tracking details.

2. Shipping Coverage

  • We deliver to most cities and towns across India through trusted courier and logistics partners.

  • Currently, we do not offer international shipping.

3. Shipping Charges

  • Free shipping may be offered on orders above a certain value (as mentioned on the website during promotions).

  • For orders below the free shipping threshold, a nominal shipping charge will be applied at checkout.

  • Any additional taxes, duties, or local charges (if applicable in your area) must be borne by the customer.

4. Estimated Delivery Time

  • Metro Cities: 3–5 business days

  • Tier-2 & Tier-3 Cities: 5–7 business days

  • Remote Locations & J&K/North-East States: 7–10 business days

Note: Delivery times are estimates and may vary due to courier delays, natural events, strikes, or unforeseen circumstances.

5. Tracking Your Order

  • Once shipped, you will receive a tracking ID via email/WhatsApp/SMS.

  • You can track your order on our website or the courier partner’s tracking page.

6. Packaging & Safety

  • All products are packed in air-tight, tamper-proof, and food-safe packaging to ensure freshness and hygiene.

  • Fragile or bulk orders are shipped with extra protective packaging.

7. Delivery Attempts

  • Our courier partner will attempt delivery up to 2 times at your address.

  • If delivery fails due to an incorrect address, unavailability, or refusal to accept, the package will be returned to us.

  • In such cases, re-shipping charges may apply.

8. Delays & Responsibility

  • We strive to deliver within the promised timelines, but we are not liable for delays caused by:

    • Courier/logistics issues

    • Natural calamities, lockdowns, strikes, or emergencies

    • Incorrect/incomplete address provided by the customer

  • If your order is delayed beyond 10 working days, please contact our support team for assistance.

9. Contact Us

For any questions about shipping or delivery, please reach out to us:

📧 Email: aroradryfruits.com@gmail.com
📞 Phone: +91 6006884730